Complaint intake
We take every complaint seriously. Tell us what happened in as much detail as you can — only subject and complaint details are required, but contact info helps us follow up.
e.g., "Branch Manager"
So we can confirm receipt.
If different from the person filing this complaint.
The bank, credit union, or finance company on the loan.
17 characters on most vehicles built after 1981.
Tell us the story — who was involved, when, where, and what was said or done. Include any names, vehicle info, or case numbers you have.
What outcome are you hoping for? E.g., refund, apology, property returned, internal investigation, policy change.
Street, city, or landmark.
Optional — attach phone photos of vehicle condition, the signed PDF version of this complaint, receipts, finance agreements, or anything else relevant. Up to 5 files, 4 MB each. PDF / JPG / PNG / DOC / DOCX.
Submitting this form sends your message directly to Recovery Columbus Inc.. We do not share submissions with third parties.